Pristine Clean Los Angeles — Effective Date: 07/18/2026
These Terms & Conditions ("Terms") apply to all services provided by JS Partner Ventures, doing business as Pristine Clean Los Angeles ("Pristine Clean," "we," "us," or "our"), and to your use of our website, pristinecleanlosangeles.com. By booking a cleaning, using our website, or communicating with us by phone, text, or chat, you agree to these Terms.
Pristine Clean provides residential cleaning services, including standard cleans, deep cleans, move-in/move-out cleans, and recurring service, in Marina del Rey and the greater Los Angeles area. The specific scope of each cleaning is described in your booking confirmation. Services not listed in your booking are not included unless agreed in advance.
Quotes are based on the information you provide about your home, including size, condition, and requested services. If the condition of the home differs materially from what was described (for example, significantly heavier soil, clutter, or additional rooms), we may adjust the price or scope, and we will communicate any adjustment before proceeding. Bookings may be made through our website, by phone, by text, or through our online booking system.
Payment is due at the time of service unless otherwise agreed. We accept the payment methods listed at checkout. Unpaid balances may result in suspension of future service. Prices are subject to change, but changes will not affect bookings already confirmed.
We understand plans change. We ask for at least 24 hours' notice to cancel or reschedule an appointment. Cancellations with less than 24 hours' notice may be charged a cancellation fee of 100% of the booking. If our team arrives and cannot access the home (lockout, no answer, unsafe conditions), the visit may be charged as a late cancellation.
You agree to provide our team access to the home at the scheduled time, along with working electricity and running water. If you will not be home, please arrange entry (key, code, or lockbox) in advance. For the safety of our team and your pets, please secure pets that may be anxious or protective during the visit.
Our teams do not clean biohazards (including blood, bodily fluids, mold remediation, or pest infestations), do not lift heavy furniture or appliances, and do not clean exterior windows or areas requiring ladders beyond a standard step stool. We reserve the right to decline or discontinue service if conditions are unsafe for our staff. If anyone in the home is ill with a contagious condition on the day of service, please contact us to reschedule.
Your satisfaction matters to us. If you are not happy with an area we cleaned, contact us within 24 hours of your appointment and we will return to re-clean that area at no charge. Refunds are not provided in lieu of a re-clean. Concerns reported after the guarantee window may not be covered.
Our team members are trained professionals and we are an insured business. If you believe an item was damaged during a cleaning, notify us within 48 hours of the appointment so we can review and resolve the issue. We are not responsible for damage resulting from pre-existing conditions (including improperly installed, worn, or fragile fixtures and surfaces), or for items that were already broken, loose, or unstable. Please secure cash, jewelry, heirlooms, and other high-value or irreplaceable items before your appointment; we recommend such items not be left out during service, and we are not responsible for them if they are.
Our team members are the heart of our business, and we invest heavily in their training. You agree not to directly hire or solicit any Pristine Clean employee or contractor for private cleaning work during your time as a client and for 12 months after your last service. If you wish to hire a Pristine Clean team member directly, a referral/placement fee of $2,500 applies.
By providing your mobile number to Pristine Clean — through our website, booking forms, chat widget, by phone, or by texting us — you consent to receive text messages from Pristine Clean Los Angeles, including booking confirmations, appointment reminders, service follow-ups, customer care messages, and occasional promotional or seasonal offers. Consent to receive promotional texts is not a condition of purchasing any service.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any message; you will receive a final confirmation of your opt-out and no further messages will be sent. Reply HELP for assistance, or contact us at info@pristinecleanlosangeles.com or (424) 732-2708. Mobile carriers are not liable for delayed or undelivered messages.
We do not sell or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data is used solely to provide the communications described above.
We may also contact you by phone or email regarding your bookings and service. Some conversations on our website chat widget and text line may be handled in part by automated (AI) assistants, with our team available to step in. You may request a human at any time.
We collect only the information needed to provide and improve our services — such as your name, contact details, service address, and service history. We do not sell your personal information. For questions about your information, contact us at info@pristinecleanlosangeles.com.
The content on pristinecleanlosangeles.com — including text, images, and branding — belongs to Pristine Clean and may not be copied or used commercially without permission. We work to keep the website accurate and available but do not guarantee it will always be error-free or uninterrupted.
Services are provided on an "as-is" basis, with the specific commitments described in these Terms. To the fullest extent permitted by law, Pristine Clean's total liability arising out of or relating to any service is limited to the amount you paid for the service giving rise to the claim, except where a damage claim is covered under Section 8 or by our insurance. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under California law.
You agree to indemnify and hold Pristine Clean harmless from claims arising out of hazardous conditions in the home that were not disclosed to us, or your violation of these Terms.
We may update these Terms from time to time. The current version will always be posted on this page with its effective date. Continued use of our services after an update constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the State of California. Any dispute will be resolved in the state or federal courts located in Los Angeles County, California. Before filing any claim, both parties agree to first attempt in good faith to resolve the dispute informally by contacting the other party.
Pristine Clean Los Angeles (JS Partner Ventures)
3133 Carter Avenue, Marina Del Rey, CA 90292
Phone: (424) 732-2708
Email: info@pristinecleanlosangeles.com
Website: pristinecleanlosangeles.com